Shipping and Delivery
AVAVAV processes orders on a "first come, first served" basis. The typical delivery time within Italy is 24-48h during business days (Mon-Fri). For international shipments, delivery times are normally 2-3 business days (Mon-Fri) with DHL Express.
Shipping is always free within Italy. Please note that we do not ship to: Campione d'Italia, Livigno, San Marino, Vatican City.
Shipping and returns are always free for all orders.
Returns and Exchanges
If you follow the instructions on our return label (which you will find in your parcel) then returns are free. Unless you use our postage labels and return service, we cannot cover the costs of shipping your returns.
We accept returns within 14 days of delivery and we will refund your purchase 30 days after receiving a returned item. In order to be accepted, returns must be unworn and with tags and you must include your receipt. All refunds are paid into the credit card used for the original purchase.
Due to hygiene regulations; underwear, swimwear, and pierced jewellery cannot be returned.
AVAVAV Online Customer Care
Please do not hesitate to contact our customer care team. We are all English-speaking and here to help you with any issue regarding your purchase.
Our opening hours are Mon – Fri 10:00 – 12:00 CET.
Email us: email@example.com