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Shipping & returns

Shipping and Delivery

We offer free shipping to orders over €150.

For standard shipping, we offer rates of €10 within Italy, €15 within the rest of the EU, and €20 for International orders.

Typically, deliveries within the EU arrive within 24 hours on working business days (Mon-Fri). For international shipments, deliveries arrive anywhere between 24-48h on working business days.

Please note that we do not ship to: Campione d'Italia, Livigno, San Marino, Vatican City, Russia.

Returns and Exchanges

Returns are free for all orders.

To make a return, you will need to follow the instructions on our return form and stick the return label on the top of the parcel (both should be included in your delivered box). We do not cover the costs of shipping your returns if our provided return label is not used.

We accept returns within 14 days of delivery, and will refund your purchase within 2 business days after receiving the returned items. In order to be accepted, returns must be unworn and you must include your receipt. All refunds are reimbursed back to the payment method that was used for the original purchase.

AVAVAV Online Customer Care

If you have any doubts, please do not hesitate to contact our customer care team.

Email us at: cliente@avavav.com

Via Del Té Tea

Receive a sachet of loose leaf artisanal tea from the famous Italian tea company!

Mokaflor Coffee

Receive a sachet of authentic Italian coffee with notes of cocoa! Note: This is a ground coffee powder, you can prepare it with a French Press, Moka, or Pour Over!