Shipping & returns
Shipping and Delivery
The typical delivery time within Europe is 24h during business days (Mon-Fri). For extra EU shipments, delivery time is 24-48h business days (Mon-Fri) with DHL Express.
For US shipments, delivery time is 24h to New York and 48h for the rest of the country.
Please note that we do not ship to: Campione d'Italia, Livigno, San Marino, Vatican City, Russia.
Shipping and returns are always free for all orders, without minimum purchase amount.
Returns and Exchanges
If you follow the instructions on our return label (which you will find in your parcel) then returns are free. Unless you use our postage labels and return service, we cannot cover the costs of shipping your returns.
We accept returns within 14 days of delivery and we will refund your purchase within 2 business days after receiving a returned item. In order to be accepted, returns must be unworn and with tags and you must include your receipt. All refunds are paid into the credit card used for the original purchase.
Due to hygiene regulations; underwear, swimwear, and pierced jewellery cannot be returned.
AVAVAV Online Customer Care
Please do not hesitate to contact our customer care team. We are all English-speaking and here to help you with any issue regarding your purchase.
Email us: firstname.lastname@example.org