Shipping & delivery
All duties and taxes are included in the price on the product page, no duty or tax will be charged upon delivery. Prices may vary depending on the shipping location.
We offer free standard shipping on EU orders over €300 and free express shipping on EU orders over €500. For standard shipping on EU orders below €300, we offer rates of €30. For express shipping on EU orders below €500, we offer rates of €45.
We offer free international express shipping on orders outside the EU over €500. At the moment we can only offer express shipping on orders outside the EU, we offer rates of €55.
Typically, deliveries within the EU arrive within 24 hours with express shipping on working business days (Mon-Fri), and within 5 days with standard shipping. For shipments outside the EU, deliveries arrive anywhere between 24-48h on working business days.
Please note that we do not ship to: Campione d'Italia, Livigno, San Marino, Vatican City, Belarus, Philippines, Russia.
Returns & exchanges
Returns are free for standard/full price orders.
Please note that we do not offer free returns on discounted items. In this case the return cost must be fully covered by the customer, including duties and taxes if applicable.
To make a return, please contact AVAVAV to receive a return label by email. You will need to print the label and follow the instructions on our return form and stick the return label on the top of the parcel (both should be included in your delivered box). We do not cover the costs of shipping your returns if our provided return label is not used.
We accept returns within 14 days of delivery, and will refund your purchase within 2 business days after receiving the returned items. In order to be accepted, returns must be unworn and you must include your receipt. All refunds are reimbursed back to the payment method that was used for the original purchase.
Avavav online customer care
If you have any doubts, please do not hesitate to contact our customer care team.